ITSM Certified Implementation Specialist (CIS) Practice Exam 2025 - Free CIS Practice Questions and Study Guide

The distinction between Change Management and Release Management is crucial for effective IT service management. The statement that highlights the roles of each process is accurate and reflects their interrelated functions.

Change Management focuses on the planning, approval, and coordination critical to ensuring that changes to services or IT infrastructure are made with minimal risk and disruption. This involves assessing the potential impact of changes, obtaining necessary approvals, and ensuring clear communication among stakeholders.

On the other hand, Release Management is concerned with the actual process of deploying these changes. This includes building the changes from the approved plans, rigorous testing to ensure that they will function as intended, and executing the rollout in a controlled manner. Essentially, Release Management takes the approved changes and puts them into production.

Together, these processes ensure a seamless transition from planning to execution, maintaining service stability while introducing improvements. The correct answer effectively captures this division of responsibilities and highlights how they complement each other in the ITSM framework.